Org Chart

Executive Leadership Mandate

Set the overarching tone and pacing for the entire business unit. Establish unit-wide KPIs, drive down operational costs through technology and lean processes, and strictly control headcount-to-revenue ratios. Protect margins and increase profit by enforcing a zero-defect culture across all departments.

Executive Leadership & Organizational Design

Partner directly with ownership to determine the company’s structural hierarchy, define department scopes, and establish competitive, revenue-aligned wage structures to maintain a healthy headcount-to-revenue ratio.

Departmental Oversight & Mentorship

Execute operational strategy exclusively through your core leadership team (Warehouse Manager, Production Manager, Product Development Lead, Project Coordinator Lead, Estimating & Drafting Lead, and Project Engineer Lead). Empower these leaders to manage their respective teams while holding them accountable to overarching throughput, financial targets, and their own leadership mandates.

Product Strategy & Manufacturing Feasibility

Collaborate with ownership to establish high-level product development priorities. Act as the executive authority on manufacturing feasibility, guiding the Product Development Lead on how to translate ownership's vision into scalable, profitable production.

Sales Enablement & Technical SME

Act as the primary technical authority in high-stakes client meetings. Support the front-office sales team through direct, hands-on customer interactions, translating complex visions into executable manufacturing plans.

Customer Success & Escalation

Serve as the senior executive point of contact for critical customer relations. Directly manage high-level client communications, project troubleshooting, and support to protect the company's reputation and ensure successful project delivery.

Department Leadership & Output Mandate

Hold total responsibility for the output of the Warehouse, Logistics, and Procurement teams. Set the daily pace, establish strict KPIs (inventory accuracy, dock turnarounds), and actively train the staff. Reduce costs and keep headcount low by optimizing physical flow and ERP utilization. Increase company profit by enforcing a zero-defect culture that eliminates missing hardware, shipping damage, and raw material stock-outs.

Supply Chain & Procurement Leadership

Set the overarching purchasing strategy and directly manage the Purchasing Specialist. Own high-level vendor negotiations, establish material budgets, and enforce cost-control measures by requiring the Production Manager to route all tooling and consumable requests through this department.

Safety & OSHA Compliance

Own all OSHA administrative and training requirements for the building. Maintain official records (OSHA 300 logs, SDS), schedule and conduct facility-wide safety trainings (e.g., forklift certification, lockout/tagout), conduct routine safety audits, and handle official incident reporting—relying on the Production Manager solely to enforce these standards on the floor.

Fulfillment Leadership

Directly manage and mentor the three operational leads (Inventory, Pack & QA, Shipping & Receiving), ensuring all departments hit their daily throughput and accuracy targets.

Cost Control & Gatekeeping

Act as the ultimate filter for floor-level spend. Require Production Managers to route consumable, supply, and tooling requests through this role to eliminate rogue purchasing and strictly control the operating budget.

Facility Layout & Flow

Design, map, and continuously improve the physical footprint of the warehouse. Optimize staging lanes, racking systems, and material movement paths to eliminate bottlenecks between the production floor and the shipping docks.

Facility Maintenance & Operations

Own the physical building. Manage contracts for trash and utilities, coordinate repairs (HVAC, dock doors, lighting), and ensure the facility remains secure, clean, and compliant with safety codes.

Equipment Fleet Management

Oversee the preventative maintenance, repair, and safety compliance of all material handling equipment (forklifts, pallet jacks, carts) and relevant facility machinery to prevent operational downtime.

Quality & Liability Protection

Support the Pack & QA team in enforcing strict quality standards. Ensure custom crating and packaging procedures are robust enough to prevent transit damage and protect the company from site-delay liabilities or back charges.

Inventory Accuracy & Strategy

Hold the Inventory team accountable for ERP data integrity. Oversee high-level cycle count strategies and ensure the physical space accurately reflects the digital system to prevent raw material stock-outs.

Logistics & Dock Oversight

Ensure the Shipping & Receiving team maintains a safe, organized dock schedule. Coordinate high-level freight strategies with the Logistics Coordinator to keep outbound FTL/LTL shipments flowing without delay.

Team Leadership & Output Mandate

Hold absolute responsibility for the final product leaving the building and the outbound logistics network. Train the pack, QA, and shipping teams on crating techniques and forklift operation. Establish the pacing for QA checks and truck turnarounds, reducing costs by standardizing crate builds and directly increasing profit by catching 100% of mistakes before transit.

Final Product Inspection (QA)

Verify all finished architectural products against approved shop drawings, confirming correct dimensions, tolerances, and color consistency. Identify manufacturing errors and route products directly back to the production floor for rework to ensure sub-standard items are never shipped.

Custom Crating & Hardware Inclusion

Design and build secure, custom wooden pallets and crates to protect fragile oversized products during heavy transit. Ensure all necessary suspension systems, installation hardware, and care instructions are accurately counted and included.

System Sign-Off & Outbound Staging

Mark orders as "Quality Approved" and "Packed" in the ERP system. Safely move packed crates from the QA zone into staging lanes, and operate forklifts to load outbound FTL and LTL trucks.

Logistics Oversight

Directly manage the desk-based Logistics Coordinator. Ensure they are securing the best freight rates, generating precise Bills of Lading (BOLs), executing freight damage claims, and aligning carrier arrival times perfectly with the physical staging on the outbound dock.

Dock & Equipment Maintenance

Keep the shipping docks clear of debris, manage pallet disposal/recycling, and perform basic safety checks on forklifts and outbound material handling equipment.

Logistics & Admin Direction

Dictate the daily freight routing strategy and truck scheduling to the Logistics Admin. Oversee their clerical output to ensure BOLs, spot-rate selections, and shipping documents are perfectly accurate before handing them to the freight drivers.

Team Leadership & Output Mandate

Take full responsibility for all inbound freight, inventory integrity, and internal material movement. Train the team on ERP receiving protocols and safe material handling. Establish KPIs for dock-to-shelf speed and cycle count accuracy, protecting profit by ensuring zero mistakes in material allocation to the shop floor.

Inbound Receiving & Freight Damage Control

Safely unload all raw materials and supplies from delivery trucks. Visually inspect for freight damage, verify the physical count against the Bill of Lading (BOL) and Purchase Order, and immediately document/photograph any damage so the Purchasing team can file claims.

Departmental Delivery & Production Staging

Act as the central material handler for the facility. Pull raw materials from inventory and deliver received goods directly to the correct manufacturing cells or departments based on daily build schedules, ensuring the assembly team never has to wait for supplies.

Inventory & Raw Material Management

Safely store, rack, and organize all inbound raw materials (PET felt, wool, aluminum extrusions, hardware) so they are easily accessible and properly tracked in the ERP system.

Cycle Counting & Low-Stock Alerts

Conduct routine physical counts of raw materials and standard hardware to ensure the physical quantities perfectly match the digital numbers. Monitor minimum inventory thresholds and alert Procurement when critical materials need reordering.

Scrap & Return Processing

Manage usable off-cuts or returned materials, accurately adding them back into inventory or disposing of them per company procedure while maintaining strict 5S organization across the inventory footprint.

Clerical Freight Booking

Execute freight bookings and schedule LTL/FTL pickups in carrier portals based on the exact routing strategy, rates, and dates dictated by the Shipping Lead.

Document Generation

Create, format, and print all necessary shipping paperwork—including precise Bills of Lading (BOLs), packing slips, and custom crate labels—ensuring they are handed to the dock team before the truck arrives.

Data Entry & Tracking

Update the ERP system with tracking numbers, final freight costs, and shipping statuses. Serve as the administrative point of contact to provide Project Coordinators with tracking updates for their clients.

Claims Administration

Gather the photos, receiving documents, and QA sign-offs provided by the Receiving or Shipping Leads to submit initial freight damage claims to carriers, tracking the paperwork until the claim is processed.

Centralized Purchasing Execution

Act as the sole authorized buyer for day-to-day operational needs. Receive, review, and independently execute purchasing requests from all departments (Manufacturing, Product Development, Office Management) to prevent unauthorized "rogue spending" by other employees.

Independent Sourcing & Order Placement

Autonomously source requested tools, consumables, and custom items. Compare prices across multiple vendors to secure the best immediate rate, and execute the Purchase Orders accurately within the ERP system without requiring direct management hand-holding.

Vendor Setup & Agility

Perform the tactical legwork of finding where to buy highly specialized or newly requested items. Rapidly complete credit applications, tax-exempt forms, and new customer account paperwork to get the company established with new vendors on the fly.

Availability & Substitute Troubleshooting

If a standard raw material or requested item is out of stock, independently hunt down alternative vendors or viable substitutes to keep the production floor moving. (Only escalate to engineering or management if the substitute drastically alters the product's finish or structure).

Expediting & Internal Communication

Actively track open orders and aggressively call vendors to expedite late shipments. Serve as the primary point of contact to update internal department leads on exactly when their requested materials will land on the receiving dock.

ERP Data Entry & Clean-Up

Ensure all purchasing data is correctly logged in the ERP system. Update lead times, track order confirmations, and ensure pricing matches the original quotes so the accounting and receiving teams have accurate data when the freight arrives.

Dynamic Reporting & Cross-Functional Execution

Actively cross-train in all areas of the warehouse. Transition seamlessly between departments based on daily labor demands, taking direct orders from the Inventory Lead, Pack & QA Lead, or Shipping & Receiving Lead depending on where they are assigned for the shift.

Inventory & Production Staging (Under the Inventory Lead)

Physically pull and stage raw materials for the production floor based on the daily build schedule. Assist with routine cycle counts to maintain accurate ERP data and accurately process off-cuts or returning materials.

Quality Assurance & Custom Crating (Under the Pack & QA Lead)

Visually inspect finished architectural products to ensure zero defects leave the building. Build secure, custom wooden crates, carefully pack fragile custom products to prevent transit damage, and ensure all correct hardware and instructions are included.

Inbound & Outbound Dock Support (Under the Shipping & Receiving Lead)

Safely unload inbound raw materials, verify physical freight counts against delivery receipts, and load finished, crated products onto outbound FTL and LTL trucks.

Material Handling & Equipment Safety

Safely operate forklifts, electric pallet jacks, manual carts, and basic material handling equipment to move products fluidly between the shop floor, the QA zone, and the shipping dock. Strictly adhere to all OSHA safety protocols and certification requirements, wearing mandatory PPE at all times.

Facility Organization (5S)

Maintain a clean, organized, and hazard-free workspace across the entire warehouse footprint. Immediately clear empty pallets, sweep staging lanes, dispose of scrap, and organize tools at the end of every shift, regardless of which department they worked in that day.

Department Leadership & Output Mandate

Take total responsibility for the manufacturing output. Continually train the assembly teams, dictate the floor's pacing, and establish/track KPIs (daily throughput, labor hours per project, scrap rates). Drive process improvements to maintain a lean headcount, and directly increase profit by enforcing a zero-defect culture that eliminates costly material scrap and labor rework.

Floor Leadership & Labor Management

Direct, schedule, and mentor the manufacturing assembly teams. Manage shift scheduling, cross-training, and overtime, ensuring the shop floor operates within the lean headcount-to-revenue targets set by executive leadership.

Daily Throughput & Scheduling

Own the daily and weekly manufacturing schedule. Ensure all custom products (baffles, biophilic structures) are built accurately and on time to hit strict construction site delivery dates, balancing complex custom builds with standard catalog runs.

Cross-Departmental Handoffs

Take technical handoffs from the Engineering/Pre-Production teams and turn them into executable floor plans. Seamlessly hand off finished products to the Pack & QA team, immediately owning any necessary rework if a product fails final inspection.

Strict Cost Control & Procurement Compliance

Actively prevent "rogue spend" on the floor. Strictly enforce the policy that all requests for consumables, new tooling, and raw materials must be formally submitted to the Warehouse/Procurement team for approval and purchasing.

Safety Enforcement & Incident Response

Act as the daily enforcer of the OSHA and safety programs managed by the Warehouse Manager. Ensure strict PPE compliance, actively stop unsafe behavior on the floor, and immediately secure the scene and escalate to the Warehouse Manager if an injury or safety incident occurs. Ensure basic daily machine care and floor organization (5S) are maintained.

Team Leadership & Output Mandate

Act as the engine of the assembly team, holding direct responsibility for your crew's output. Set the physical pacing, train your team on fabrication techniques, and hold them to the Production Manager's KPIs. Keep costs low through efficiency and increase profit by catching mistakes before they move down the line.

Tactical Execution & Pacing

Act as the senior fabricator on the floor. Read and interpret complex architectural shop drawings to physically build custom products, setting the standard for speed, technique, and work ethic for the rest of the team.

Task Delegation

Take the daily build schedule from the Production Manager and break it down into hourly tasks for the assembly crew. Assign the right people to the right jobs to keep the line moving and prevent bottlenecks.

In-Process Quality Control

Perform active, mid-build quality checks (verifying dimensions, angles, and finishes) before the product is completed. Catch and correct fabrication errors before the item is handed over to the Pack & QA department, minimizing rework.

On-the-Job Training

Serve as the primary technical mentor for junior assemblers. Teach new hires how to read blueprints, use hand tools and machinery correctly, and build to the company's strict quality standards.

Workspace Safety & Organization

Maintain a clean, organized, and hazard-free immediate workspace (5S). Ensure their crew is wearing required PPE and operating equipment safely, immediately correcting unsafe behavior and reporting ongoing issues to the Production Manager.

Off-Shift Leadership & Output Mandate

Hold total responsibility for the manufacturing output and safety during the 2nd or 3rd shift. Establish a fast-paced work ethic without the presence of senior management. Protect profitability by enforcing a strict zero-defect culture, ensuring mistakes aren't hidden or passed back to the day shift.

Execution of the Day-Shift Plan

Take the nightly build schedule handed off by the 1st Shift Production Lead and execute it flawlessly. Assign tasks to the night crew to ensure the shift hits its specific throughput targets.

Independent Problem Solving

Act as the highest authority on the floor during off-hours. Troubleshoot physical fitment issues, machine errors, or missing materials independently to prevent the night shift from stalling when front-office support is unavailable.

Tactical Fabrication (Player-Coach)

Build custom products alongside the team while simultaneously monitoring the overall floor, ensuring junior assemblers are following standard operating procedures (SOPs).

Shift Handoffs & Reporting

Document exactly what was completed, what stalled, and any quality issues encountered during the shift. Provide a clear, detailed handoff back to the 1st Shift Production Lead every morning.

Micro-Team Leadership & Pacing

Lead a small, dedicated "cell" or pod of production workers through a specific, large-scale custom project. Set the speed and rhythm for the specific table or zone to ensure the project stays on schedule.

Hands-On Execution

Act as the primary builder for the assigned project. Read the complex blueprints, organize the staged materials, and physically lead the assembly while directing the standard Production Workers in the pod.

On-the-Job Training Support

Act as an extension of the Production Lead by actively teaching junior assemblers in the cell how to properly use tools, apply adhesives, and install hardware to company standards.

First-Line Quality Control

Inspect every joint, seam, and hardware installation produced by the specific cell. Ensure zero visual defects or dimensional errors leave the work table, eliminating the need for the Production Lead to micromanage the build.

Cell Organization (5S)

Hold strict accountability for the cleanliness and safety of the specific workstation. Ensure the pod cleans up tools, clears trip hazards, and sweeps the area before clocking out.

Machine Setup & Programming

Load digital cut files (nesting software) into the Zund interface. Select and install the correct tooling modules (e.g., oscillating blades, routers, punch tools) based on the specific material being processed (PET felt, acoustic board, etc.).

Active Operation & Material Handling

Safely load raw sheet goods onto the machine bed. Run the cutting programs, continuously monitoring the machine for errors, material shifting, or tooling failures during the cycle.

Part Clearing & Staging

Efficiently offload the cut parts and clear the scrap matrix. Sort, label, and stage the finished pieces so the Production Workers can easily grab them and immediately begin assembly.

Troubleshooting & Preventative Maintenance

Act as the first line of defense for machine downtime. Troubleshoot software errors, clear jams, perform daily calibration, change dull blades, and execute standard daily/weekly preventative maintenance on the machine.

Precision Quality Control

Verify the dimensions, edge finish, and tolerances of the cut parts against the digital files. Catch any calibration issues early to prevent wasting entire sheets of expensive raw material.

Autonomous Custom Assembly

Independently read and interpret complex architectural shop drawings to build highly customized, intricate products from pre-cut parts with zero knowledge gaps or hand-holding.

Project-Based Leadership

Act as the informal "point person" for specific, multi-worker custom builds. Guide a small pod of production workers through a complex project to ensure it is built to spec, without holding formal disciplinary authority over them.

Proactive Fitment & Problem Solving

Identify potential issues in shop drawings, hardware integration, or spatial tolerances before assembly begins. Troubleshoot and solve physical fitment challenges on the fly to prevent wasted time.

Advanced Craftsmanship

Master all manual assembly techniques—including complex hardware installation, advanced adhesive application, and seamless joining of materials—setting the absolute highest standard for build quality on the floor.

Peer Support & Modeling

Serve as a reliable technical resource for standard Production Workers. Set the baseline for efficiency, build quality, and safety that the rest of the assembly team is expected to match.

Standard Assembly Execution

Use hand tools, basic power tools (e.g., drills, drivers), and hardware to efficiently assemble standard and semi-custom architectural products using the precise parts staged by the Digital Cutting Operator.

Instruction & Drawing Adherence

Strictly follow verbal directions, standard operating procedures (SOPs), and basic shop drawings provided by the Production Lead or Senior Workers to ensure accurate, repeatable builds.

First-Pass Quality Checks

Inspect their own work during the build process—checking for squareness, tight joints, secure hardware, and visual defects—before passing the product off to the Pack & QA team.

Workspace Maintenance (5S)

Keep their immediate workstation clean, organized, and free of trip hazards. Assist in sweeping the floor, emptying trash, and organizing hand tools at the end of every shift.

Safety Compliance

Strictly adhere to all safety and OSHA guidelines enforced by the Production Manager. Wear mandatory PPE at all times and immediately report damaged hand tools or unsafe conditions.

Department Leadership & Output Mandate

Hold complete responsibility for the output and speed of the R&D pipeline. Train the development team, dictate the pacing of new launches, and establish KPIs for prototype turnaround. Reduce long-term production costs and maintain lean floor headcount by designing highly manufacturable, simple-to-build products that eliminate assembly mistakes.

R&D Execution & Prototyping

Execute the product development priorities set by ownership and the GM. Build physical prototypes, testing materials (PET felt, woods, metals), hardware, and joinery to prove structural feasibility and aesthetic appeal.

Competitive Intelligence & Parity

Actively monitor competitor product catalogs and launches to ensure the company maintains a comprehensive market offering. Rapidly develop and reverse-engineer the company’s own superior version of trending competitor products so the sales team never has to say "we don't make that."

Market Trend & Colorway Monitoring

Continuously analyze industry shifts in architectural materials, color palettes, and finishes. Ensure the company’s standard swatch offerings and material options perfectly align with current architect and interior designer demands.

Product Commercialization

Translate successful prototypes into standardized, repeatable product lines. Develop the baseline manufacturing steps, tooling requirements, and material yields so the product can be profitably built by standard Production Workers.

Value Engineering (VAVE)

Continuously evaluate existing legacy products to find cost savings. Redesign joints, eliminate unnecessary hardware, or substitute materials to reduce assembly time and increase overarching profit margins (without sacrificing quality).

Cross-Departmental Handoffs

Serve as the bridge between R&D and daily operations. Work with the Pre-Production Lead to ensure new products can be accurately estimated and drafted, and train the Production Lead on how to physically build new items before full-scale launch.

Hands-On Prototyping & Fabrication

Physically build scale models, mock-ups, and full-size prototypes using the Zund, hand tools, and 3D printers. Test various joinery techniques, hardware integrations, and structural tolerances to ensure the design works in the real world.

Drafting & 3D Modeling

Create the initial CAD models and technical drawings for all new product concepts. Iterate on digital designs rapidly to solve fitment and assembly issues before cutting expensive physical materials.

Market & Competitor Research

Execute the legwork for competitive intelligence. Order competitor samples, compile industry colorway trends, and catalog competitor product specs to provide the Lead with the data needed to keep the company's offerings relevant.

Documentation & BOM Creation

Build the foundational technical data for new products. Draft the initial Bill of Materials (BOM), calculate material yields, and write the first-draft assembly instructions so the product can be handed off to the Pre-Production and shop floor teams.

Material & Hardware Testing

Conduct rigorous physical testing on new materials (PET felt thicknesses, adhesives, extrusion profiles) and suspension hardware to ensure they meet safety, acoustic, and aesthetic standards before they are approved for production.

Production Handoff Support

Assist the Product Development Lead in training the Production Lead and Senior Workers on how to assemble newly launched products, remaining available to troubleshoot any physical build issues during the first few production runs.

Department Leadership & Output Mandate

Hold total responsibility for the Coordinator team's output. Train the team, establish an aggressive, proactive pacing, and enforce KPIs for customer response times and milestone tracking. Reduce department costs and keep headcount low by identifying workflow bottlenecks and rolling out new scalable processes/technologies. Protect profitability by ensuring zero mistakes are made in scope management.

Process Optimization & Lean Headcount

Identify workflow bottlenecks and independently roll out new processes, communication templates, and technology improvements. Drive extreme efficiency within the department to handle higher project volumes without needing to add headcount.

First-Line Escalation

Act as the immediate escalation point for frustrated clients, complex site issues, or stalled internal handoffs. Resolve high-stakes relationship and operational problems directly, only escalating the most critical issues to the GM.

Active Project Management

Manage a portfolio of the company’s most complex, high-value, or VIP client projects. Execute all standard coordinator duties while modeling the absolute standard for industry-leading customer service.

Team Oversight & Mentorship

Guide and mentor the standard Project Coordinators. Ensure the team is effectively protecting company profitability, successfully managing their timelines, and communicating proactively with customers.

Customer Communication & Relationship Building

Act as the dedicated, daily liaison for General Contractors and Architects. Deliver industry-leading, highly responsive customer service that builds long-term trust and repeat business.

Project Mastery & Execution

Deeply understand the specific scope, deliverables, and timeline of every assigned project. Manage the project internally and externally to ensure the customer receives exactly what they envisioned and contracted.

Cross-Departmental Collaboration

Serve as the operational hub connecting Sales, Pre-Production (Drafting), Production, and Logistics. Ensure seamless information handoffs so the floor knows exactly what to build and when it needs to ship.

Profitability & Risk Protection

Fiercely protect project margins. Monitor for scope creep, aggressively manage Change Orders, and ensure the company is not absorbing costs for field errors, unapproved GC changes, or out-of-scope requests.

Submittal & Milestone Tracking

Drive the critical path of the project. Manage the back-and-forth of shop drawing approvals, finish schedules, and material samples, pushing the customer for the necessary sign-offs to keep production on schedule.

Department Leadership & Output Mandate

Hold absolute responsibility for the output of Estimators and Drafters. Train the team, set the pacing for turnaround times, and establish KPIs for quote speed and drawing accuracy. Drive down costs and manage high volumes with a lean headcount by rolling out efficient ERP SOPs. Increase profit by enforcing a zero-defect culture that catches errors before they reach the floor.

Customer Alignment & Solution Design

Guide the estimating team to deeply understand the customer's overarching mission and architectural intent. Ensure that every quote directly solves the customer's physical or acoustic problem by pairing their vision with the correct, structurally viable product application.

Quote Qualification & Presentation

Ensure all proposals are qualified accurately and clearly. Oversee the creation of highly detailed visual takeoffs and precise written scopes of work, leaving zero ambiguity for the customer regarding exactly what is being quoted and how it will be executed.

Department Leadership & Pipeline Flow

Direct and mentor both the Estimating and Project Drafting teams. Aggressively balance workloads to prevent bottlenecks—ensuring quotes are returned fast enough to win jobs, and shop drawings are produced fast enough to keep the shop floor fed.

ERP Quoting Efficiency

Champion the department's daily use of the overarching ERP system. Ensure the team is structuring and building quotes within the software efficiently and accurately, establishing standardized quoting habits that will seamlessly feed data to the rest of the company.

Process Engineering & SOP Rollout

Design, document, and roll out standardized operating procedures (SOPs) across the estimating and drafting teams. Solve operational bottlenecks by building scalable workflows that allow the department to handle higher project volumes without adding headcount.

Drafting & Scope Accountability

Oversee the production of all shop drawings, ensuring they perfectly match the signed sales order and original quote. Hold the drafters accountable for calculating highly accurate raw material requirements so the Project Coordinators and Procurement team can confidently purchase exactly what is needed.

Sales Order Translation

Dive deep into the finalized quote and sales order post-deposit. Identify exactly what was sold, how it integrates into the physical space, and catch any discrepancies before design work begins.

Shop Drawing & Approval Ownership

Produce highly accurate, comprehensive shop drawings. Use these drawings to solidify the project scope, align all stakeholders (the customer, PC, and shop), and secure the final, binding signature of approval from the client.

Initial Material Calculation

Define and calculate the exact raw material quantities required to build the approved project. Hand this precise data over to the Project Coordinator so the purchasing process can immediately begin.

Architectural Takeoffs & Quoting

Analyze customer architectural drawings and blueprints to perform highly accurate material takeoffs. Generate precise quotes by pairing the requested design with the correct internal product lines and installation systems.

Strategic Direction & Solution Design

Shape the trajectory of quote requests. Leverage deep material and structural knowledge to recommend the most efficient, aesthetically pleasing, and cost-effective solutions to the client or sales team.

Profitability & Feasibility Validation

Ensure all generated quotes are not only structurally viable but strictly align with the company's margin and profitability targets before the proposal is presented to the customer.

Bridge the Gap

Act as the direct, fast-moving liaison between the customer and the internal estimating team. When a quote request lacks necessary detail, you are the one who immediately steps in to get clarity.

Master the Product Specs

Develop a deep, technical understanding of CSI Creative’s product lines, material capabilities, and architectural attachment methods. You need to know how our systems go together so you know exactly what questions to ask the client.

Communicate with Precision

Draft highly clear, professional emails and make timely phone calls to architects, designers, and contractors. You must be able to translate our technical needs into simple questions the customer can easily answer.

Drive the Pace

Operate with a high sense of urgency. Your goal is to keep the quoting pipeline moving quickly and prevent projects from stalling out while waiting on customer feedback.

Clear the Runway

Be highly organized in tracking multiple ongoing conversations at once. Ensure that by the time a project hits the estimating and drafting lead’s desk, the request is 100% complete, accurate, and free of guesswork.

Department Leadership & Output Mandate

Hold complete responsibility for the Engineering team's output. Actively train engineers, set the pacing for file delivery, and establish KPIs for nesting yields and first-article speeds. Reduce costs by standardizing file methods and protect profit by enforcing a zero-defect culture that ensures unbuildable designs never reach the floor.

Department Leadership, Output & Training

Direct and mentor the Project Engineering team, holding total accountability for the quality and accuracy of their daily output. Actively train the engineers on structural logic, software utilization, and the company's specific manufacturing capabilities to prevent unbuildable designs from reaching the floor.

Universal First Article Approval

Personally review and approve the "first article" (the first physical unit built) for all projects. Partner directly with the Production Manager and floor leads to validate dimensional accuracy, test fitment, and give the official green light before the shop is allowed to run the complete batch.

Master Methods & Standardization

Establish, approve, and securely store the company's "master methods" for engineering and fabrication. Enforce strict standards for nested digital files to maximize material yield and standardize the formats for all internal shop instructions and external customer installation guides.

Manufacturability & Installation Optimization

Collaborate constantly with the Product Development team and the Production Manager to ensure that all engineered products are specifically designed to be easy, fast, and safe for the shop floor to build, and highly intuitive for the end-user to install in the field.

Advanced Prototyping & Troubleshooting

Lead the rapid prototyping process for the company's most complex, never-before-made custom projects. Step in as the senior technical authority to validate structural viability and manufacturability before committing the shop to full-scale production.

Process Engineering & BOM Finalization

Design and implement standardized operating procedures (SOPs) for the engineering phase. Streamline exactly how Bill of Materials (BOMs), packing lists, and job-specific hardware requests are finalized and handed over to the Warehouse, PC, and QA teams.

Cultural & Behavioral Standard (Subject Matter Expert)

Embody the absolute standard of what it means to be a CSI Project Engineer. Arrive on time, maintain a highly positive, solutions-driven attitude, and execute all tasks with relentless attention to detail. Serve as the definitive Subject Matter Expert (SME) that junior staff and cross-functional teams instinctively turn to for guidance.

Technical Second-in-Command

Act as the designated secondary authority for the Engineering department. Maintain full technical autonomy to approve daily work, troubleshoot shop floor issues, and keep the pipeline moving when the Project Engineer Lead is on PTO or unavailable.

Complex & VIP Project Ownership

Autonomously engineer the company's highest-liability, most complex custom architectural builds from initial approval to floor handoff, requiring zero technical hand-holding or oversight.

Delegation & Mentorship (The Buddy System)

Crack the complex structural and spatial logic of large-scale custom projects, and effectively delegate the resulting high-volume, repetitive execution tasks (like nesting hundreds of individual cut files) to standard Project Engineers.

Secondary First-Article Approval

Serve as a trusted, authorized sign-off for physical "first articles" on the shop floor. Validate dimensional accuracy, test fitment, and green-light production batches to prevent bottlenecks when the Lead is tied up.

Advanced Prototyping Integration

Partner directly with the Product Development Lead to figure out how to mathematically translate complex, newly approved physical prototypes into highly efficient, scalable digital files for the Zund operators.

Zero-Defect Margin Protection

Catch structural flaws, hardware clashes, or unbuildable designs before they ever reach the manufacturing floor. Protect the company's material yields by actively auditing standard Project Engineers to ensure they are maximizing nesting efficiency on expensive PET felt and acoustic board.

Production & Machine File Creation

Translate approved shop drawings into executable manufacturing data. Create highly accurate nested digital files for the Zund (Digital Cutting Operator) to maximize material yield and eliminate cutting errors.

Rapid Prototyping & Validation

Immediately build physical prototypes for any custom, never-before-made project elements to confirm structural viability and manufacturability before committing to full-scale production.

First Article & Floor Handoff

Collaborate directly with the shop floor to build the "first article" (the first physical unit of a run). Confirm dimensional accuracy, ensure the assembly team understands the build process, and get alignment before the shop runs the complete batch.

Technical Documentation & Instructions

Generate comprehensive, step-by-step shop assembly instructions for the production team, as well as clear, intuitive product installation guides for the customer in the field.

BOM Finalization & Packing Logistics

Create detailed packing lists to guide the Pack & QA team. Identify and specify all unique, job-specific hardware required for the build, ensuring the PC and Procurement team order exactly what is needed for a flawless installation.